We kindly ask you to read the following general conditions before you sign up to one of the organized transport or trips we make.
It is also noted that the in these conditions are mentioned all general information, rights and obligations of both parties. Regarding to specific information (destinations, prices, days; hours departure / return, transports, visits, etc.) for each transfer or excursion organized separately, consult our office about the existing schedule and the relevant price list.
The information, data and recommendations contained in the General Conditions of Participation are tested at the time of writing this form for accuracy and validity of a general nature and apply unless stated otherwise in the program of any transport or excursion. . the whatever data and information program can be changed due to frequent and temporary changes conditions worldwide and notably in transport and international relations. In that case you will get instant information in a most scholarly manner.
All the above can be done by visiting our site and imply the unreserved acceptance of and compliance with these general conditions. For the validity of the registration you must provide proof of payment of the transfer or excursion with written indication of dates of departure and return and any other distinctive features. You have the right to participate in the transportation or the excursion by ensuring that the payment in full of the total value and related charges, at least 10 full days prior to departure. If the full amount of the transfer or excursion is not paid on time, our office is entitled to cancel the booking and may require cancellation charges according to the cancellation terms provided herein. The representative of the family or the group is required to inform all those who are represented, about the terms and conditions of the trip. Participants have the same obligations as their representative and of our office is available to provide all relevant information when requested.

We are required to coordinate and execute in the best possible way, the transports or tours that are available. Taking into account any predictability and care, we are not responsible for wrong actions of third parties and partners, as for emergencies like cancellations, delays, route changes of transport vehicles (airplanes, ships, buses, trains etc.), banned ("embargo") areas because of terrorist acts, strikes and other causes. Also we cannot control and predict delays of charter flights or routed airplanes, ships for technical, weather or other reasons.

We do not have the ability to control circumstances outside the sphere of influence that could lead to the cancellation of transfers or excursions or damages resulting from non-performance or improper execution of the agreed services. Such as: strikes, accidents, diseases, epidemics, organic disruptions due to local conditions, altitude, climate, because meals are not included in the trip program or due to inadequate hygiene conditions by external factors, injuries or hardship due to war, coups, terrorist acts, hijackings , earthquakes, weather conditions, fires, toxic contaminations, and any need or force majeure. In these cases we are not responsible for compensation for any damage caused by them. However we will do our utmost for the care of our travellers. Complaints are immediately reported to the companion (or in his absence, to our offices) and for the service provider in writing. If the problem is not resolved on the spot, after returning from the trip, submit in writing to our offices within 7 working days any related complaint with any documents or supporting documents for its justification. After these seven days, the office assumes no obligation to reply to any claim. After the departure of the customer if any damage due to non-execution or improper execution of transport or excursions compensation is limited to what is regulated by international conventions binding the country and governing those benefits. Compensation is based on the non-execution or improper execution of the services of transportation or the excursion is limited to twice the value of the per person price of transport or excursions. To enable cost to carry out the transport or excursions, the minimum number of 20 participants is required. Unless this limit is achieved we reserve the right to cancel the trip, to inform its participants and return their money back without bringing any other obligation.

Because in the organized transports or trips other persons are included, the transaction implies appropriate social conduct and it is necessary that everyone abides by the program and the recommendations of the escorts, as are timely attendance to assembly sites (flights, transfers, tours, excursions , meals, etc.). If the delay and inconsistency of the traveller results in loss of transmission or the excursion, travel or other service, the traveller will need to reconnect with the group at his own risk and expense without any right to reimbursement for the service lost. Our offices will make every effort to assist him in this. At the airport and ports should be at least two hours before departure. Any loss of any journey parts or means of transport due to delay means the loss of all the service, without any right to reimbursement. The costs to reconnect with the rest of the team is charged to travellers, and the Office is trying as much as possible to assist in this. If the traveller interrupts the journey on his own decision and leaves the group, he is not entitled to any further service or compensation and the responsibility and any travel expenses incurred by him.
In the same way the office is not responsible for organized transport or excursions that were not provided to the traveller by his negligence or responsibility, due to illness.

The office has a professional insurance contract indemnity for any transfer or excursion organized for potential liability towards customers, resulting from the failure or improper execution of the package. Also covered in the event of insolvency repayable paid and repatriation of travellers (covered persons who have not exceeded 75 years of age). The number of the insurance policy and the insurer's information is available to the traveller by visiting the accounting office.

The baggage is transported at the risk of the holders, regardless if they are being accompanied by an office representative. In case of damage or loss, apply the corresponding international treaties for each mode of transport or hotel, and the responsibility is limited according to these conditions.
The weight of baggage must not exceed 20 kg. In case of overweight, the costs are paid by the traveller and they are paid locally.

Cancellations by the traveler are done in writing to our office, and regardless of the date of the reservation subject to the following cancellation fees per person, depending on the time of making a cancellation:
• 21 and 14 days before departure: 40% of the total value of the transfer or excursion.
• 13 to 7 days prior to departure: 60% of the total value of the transfer or excursion
• 6 days before departure and until departure (non show): 100% of the total value of the transfer or excursion.

The tourist office and the traveller are bound to resolve in good faith any dispute arising during the execution of the contract of the package. In case of failure of the efforts, the Parties undertake to contact the Amicable Dispute Resolution Committee of HATTA and request mediation. If amicable settlement is not possible, the jurisdiction passes to the Courts of Greece.